Shipping policy

Smith Slats — Shipping Information
Last revised: October 25, 2026

1. Countries served

Smith Slats ships to the United States, Canada, Australia and New Zealand. We do not ship to other countries at this time.

2. Shipping options

Standard: free of charge for every order, whatever the order value.
Express: USD 15.00 (converted to your local currency at checkout), with priority packing.
Available options and their prices appear at checkout, before payment.

3. Order handling

Please allow 1–3 business days for us to prepare your order after payment clears. We do not dispatch on weekends or public holidays.

4. Transit times

Standard shipments normally take between 7 and 15 business days from dispatch. Any date we give is an estimate, not a guarantee.

5. Import charges

Depending on the destination, customs duties or import taxes may be applied by the local authorities. Charges not collected at checkout are payable by the recipient.

6. Tracking your order

As soon as your items ship you will get an email with tracking details. Multi-box orders receive one tracking number per box.

7. Damage and lost parcels

Report damage within 7 days of delivery, with photos, to contact@smithslats.com; we replace damaged items at our cost. A parcel whose tracking has not updated in 10 business days is investigated with the carrier and then reshipped or refunded.

8. Delivery address

The address entered at checkout is the one we ship to. Contact us before dispatch if it needs changing.